Ahlife® Privacy Policy
"Your Privacy, Our Priority."
We uphold strong privacy and data protection standards across every interaction.
Last updated: February 1, 2026
Effective from January 1, 2025, this summary provides a simplified overview of our Privacy Policy:
Important notice: This page is a simplified overview to help you understand our privacy practices. Please review the full Privacy Policy for complete, legally binding details. You can access the full Privacy Policy via the Privacy Policy link or by scrolling to the bottom of the page where our full Terms and Policies are listed. If there is any inconsistency between this summary and the full Privacy Policy, the full Privacy Policy controls.
By using our Site or Services, you acknowledge that you have reviewed the full Privacy Policy. If you do not agree with the full Privacy Policy, please do not use our Site or Services.
Our Approach To Privacy
Ahlife® is committed to protecting your personal information and uses appropriate safeguards designed to help protect the information you provide. This summary explains how Ahlife® collects, uses, and shares personal information when you visit our Site or use our Services, and how your information is handled in line with applicable privacy laws, including the GDPR where relevant. It also outlines your rights and how you can exercise control over your data. No method of transmission over the internet or electronic storage is completely secure.
Shopify And How The Store Operates
Ahlife® is powered by Shopify. This means information you submit through the Services may be processed by Shopify and relevant service providers as needed to operate the store, process payments, and fulfil orders. Shopify may also process information to provide and improve checkout and related services, as described in Shopify’s own privacy documentation.
Information We Collect
The types of information we collect depend on how you interact with our Site and Services.
Personal Information
We collect personal information that you choose to provide when you interact with us, including when you make a purchase, create an account, create a profile, contact us, respond to surveys, enter promotions, submit forms, subscribe to emails or newsletters, or communicate with us directly. This may include information you provide during those interactions, as well as content you choose to share, such as social media profiles, images, videos, survey responses, comments, reviews, and testimonials.
- Name: Full name used for identification and account or order related communications.
- Email address: Used for order updates, customer support, account related communications, and marketing communications where permitted by law or with your consent.
- Shipping and billing address: Used to process payments, fulfil orders, and arrange delivery.
- Phone number: Used for customer support, delivery related updates, and order related communications where needed.
- Payment details: Payment information is processed securely by third party payment providers. We do not store full payment card details unless required for a lawful purpose and clearly disclosed to you.
- Audio information: May include recorded calls where permitted by law, where applicable, and where appropriate notice is provided.
Usage and Device Information
We may collect information about how you use our website and Services to help us keep the experience secure, reliable, and easy to use. Depending on the context and applicable law, some of this information may be treated as personal information.
- Browser type and version: Helps us optimise website performance and compatibility.
- Device type and operating system: Helps us troubleshoot issues, improve performance, and support security monitoring.
- IP address: Helps us protect the Site, understand connection details, and estimate your approximate location.
- Pages visited and time spent on the Site: Helps us understand how customers use our website so we can improve navigation and usability.
- Referral source: Shows how you found our Site, such as through a search engine, advertisement, or social platform.
How We Use Your Information
Order processing and service providers
- Fulfil and deliver orders: Personal data may be shared with fulfilment partners to help produce and deliver your order.
- Provide order updates and customer support.
- Process payments securely through payment providers.
Service improvement
- Personalise your shopping experience, where appropriate.
- Understand how customers use the Site.
- Improve features, performance, and reliability.
Marketing and advertising
- Send promotional emails where you have opted in or where allowed under applicable law.
- Support advertising and measure campaign performance where enabled, and subject to your cookie choices and applicable law.
How We Protect Your Information
Commitment to Data Security
- Data Security Commitment: We are dedicated to ensuring your personal information is secure. Our systems are designed to protect customer data from unauthorised access or misuse.
- Enhanced Privacy Protection: We aim to meet high privacy and security standards and continuously improve our safeguards over time.
Protecting Your Information
- SSL Encryption: All sensitive data is transmitted securely with SSL encryption.
- Regular Security Assessments: We perform routine security assessments to identify vulnerabilities and address them promptly.
- Access Controls: Strict authentication processes are in place to limit access to your personal data only to authorised personnel.
- We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your accounts, limit access to your computer and browser by signing out after you have finished your session, and avoid providing us with any sensitive information.
Sharing Your Information
We do not sell personal information for money. We may share personal information with trusted service providers and partners to operate our store, fulfil orders, provide customer support, run analytics, and support marketing and advertising. In some regions, sharing data for targeted advertising may be considered a sale or sharing under local privacy laws.
- Trusted Service Providers: Payment processors, shipping companies.
- Analytics Tools: Google Analytics.
- Platforms: Shopify, Instagram, TikTok, YouTube, Facebook Ads.
- Legal Authorities: When required by law.
- Affiliates. We may share personal data with affiliates within our corporate group where applicable.
For third-party policies, visit:
Your Rights
Empowering Users with Control
- Your Data, Your Choices: Depending on where you live and applicable law, you may have rights to access, correct, delete, or request a copy of your personal information.
- Managing Your Privacy Preferences: You can manage certain privacy preferences, including opting out of marketing communications and adjusting consent settings where available.
- Identity verification for requests: We may need to verify your identity before processing certain privacy requests, as required or permitted by applicable law.
Access & Correction
- You can request access to and correction of your personal data, subject to applicable law.
Opt-Out of Marketing Communications
- You can unsubscribe from marketing emails using the unsubscribe link in our emails. Please note that non promotional communications, such as those related to your account, transactions, services, or ongoing business communications with Ahlife, cannot be opted out of.
Targeted advertising Opt Out and Global Privacy Control
- If your browser sends a Global Privacy Control signal, we may treat it as a request to opt out of certain sale or sharing for targeted advertising for that browser or device, where applicable. Other than Global Privacy Control, we do not respond to Do Not Track signals.
Deletion
- You can request deletion of your personal data, subject to applicable law and legal or operational retention requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage preferences through your browser settings and, where available, through consent tools on our Site. Cookie options may vary depending on your location and the laws that apply to you.
Types of Cookies We Use
- Mandatory and Performance Cookies: Essential for website functionality, enabling features like logging in and setting privacy preferences. These cookies may process technical or device related information needed for the Site to function, and blocking them may impair site functionality.
- Analytical Cookies: Help us understand user interactions to improve the site. These may include third-party cookies like Google Analytics, which track usage patterns. Blocking them prevents performance monitoring.
- Marketing and Targeting Cookies: Collect data to display personalized ads and analyze behavior. Used with tools like Facebook Pixels and YouTube. These cookies remain on your device until deleted.
- Third-Party Cookies: Used by external providers for analytics and advertising. You can manage these cookies via settings or tools provided by their respective platforms.
How to Control Cookies
You can manage cookie preferences through browser settings or third-party tools:
- Block or delete cookies via browser settings.
- Opt-out of Google Analytics with this add-on.
Opt-out of interest-based ads using regional tools:
Australia – Australian Digital Advertising Alliance
EU – European Interactive Digital Advertising Alliance
US – Digital Advertising Alliance
Canada – Digital Advertising Alliance
Other Technologies
We may use web beacons (tiny graphics) to analyse user behaviour and improve functionality. These do not collect personal data without your consent where consent is required by applicable law. You can block them using browser tools or email settings.
- Cookies: Personalisation and analytics.
- Log Files: Track site activity.
- Web Beacons/Pixels: Monitor browsing behaviour.
Behavioural Advertising
We may use your data for targeted advertising. Learn more about this and opt out through your browser settings, cookie preferences (where available), or third party tools such as:
Links to Third-Party Sites
Our Services may include links to other websites or services for your convenience and informational purposes. Please be aware that these external sites and services operate independently and may have their own privacy policies. We encourage you to review those policies before engaging with them.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence. For transfers outside Europe, we use recognised mechanisms like the European Commission's Standard Contractual Clauses or equivalent agreements, unless the destination country ensures adequate data protection.
Data Retention
The duration we retain your personal information depends on factors like maintaining your account, providing services, meeting legal requirements, resolving disputes, or enforcing contracts and policies.
Children and Minors
This section explains both child privacy protections and age requirements for using certain features or placing orders.
Children
Our Site and Services are not intended for children under 13, or under any higher age threshold required by applicable law, and we do not knowingly collect personal information from children in those cases. If we learn that we have collected personal information from a child in those circumstances, we will take steps to delete it. If a parent or guardian believes a child has provided personal information, they can contact us to request deletion.
Minors and account or order eligibility
Our website is not intended for individuals under 18 years of age. If you are under the age of majority where you live, you should use the Site only with permission and supervision of a parent or guardian. To create an account or place an order, you must be at least 18 years of age or the age of majority where you live, whichever is higher.
Complaints
If you have directly purchased our Services and believe we have unlawfully processed your personal data, you have the right to file a complaint with the relevant data protection authority. However, we would appreciate the chance to resolve your concerns before you involve a regulatory body, so we encourage you to contact us first.
Updates to This Policy
We may update this policy periodically. Changes will be posted on our Site with the revised effective date.
Full Privacy Policy
To access the complete details of our privacy policy, please click the Privacy Policy link or scroll to the bottom of our website where our full Terms and Policies are listed. If there is any inconsistency between this summary and the full Privacy Policy, the full Privacy Policy controls.
Contact Us
For questions, concerns, or assistance with the privacy policy, please contact us via our Contact page or the contact details listed in the full Privacy Policy. You may also use those contact details to submit privacy rights requests, where applicable.